Patient Information

What to Expect at a Veterinary Appointment

Knowing what you should expect from your first appointment with us will make the process much easier and more pleasant for your pet and you.

Our Pet Care Philosophy

We are passionate about giving pets and pet owners living in the lower Sunshine Coast and Gibsons area a conveniently located place to receive the veterinary care their pets need and deserve. 

We are passionate about providing veterinary care with a personal touch. Everyone at our hospital takes the time to get to know you and your pet's name, and our tight-knit team works to respond to and meet each of your pet's needs. 

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  We expect payment in full at the time of providing service or discharge of your pet. We accept payment by Visa, MasterCard, American Express, cash and cheque. 

• Are there payment plans available for my pet’s care?

  We are proud to offer PayBright and PetCard as financing options. They offer an easy application process that will give you results in minutes.

• Do you provide after-hours emergency care?

  The Landing Veterinary Hospital has partnered with Animal HealthLink to support the Sunshine Coast Region. This service provides our clients with professional after-hours advice from Registered Veterinary Technicians to help determine if your pet's condition requires them to be seen immediately at an after-hours emergency care hospital, or if they can wait until regular hours at The Landing.

  We are excited to provide our clients with the peace of mind that this after-hours service will provide. If you have any questions about our emergency process, feel free to reach out to us!

  After-Hours Care

• Will I be provided with an estimate of costs?

  We will always provide an estimate of the cost of our veterinary services before treating your pet. However, unexpected circumstances may come up and change your final bill.

  We will always discuss our written estimate with our clients before they leave our clinic and will require a deposit to be made based on the provided estimate before we give any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to reschedule or cancel your appointment with us, please let our team know as soon as possible so we can reschedule you quickly and offer the new space in our schedule to other clients.

• What types of animals do you treat?

  We offer veterinary care to small domestic pets like dogs and cats. While our vets primarily have experience with treating those animals, we also offer care to exotic pets such as birds, reptiles, rodents and rabbits.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.